Our Practices

Our breadth of capabilities enables us to weave solutions and services to ensure elegant, supportable outcomes that meet your goals.

Bringing a solutions mindset

Superfluid has market-leading expertise across the technologies and strategic (as well as practical) services that Australian organisations need to achieve success from their software investments.

To get the most from your spend and surpass the goals that you’re setting, we have three practices with deep specialisations in each area.

Engaged together, they can drive complete change: digital transformation.

Customer Experience Practice

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Customer Experience Practice

Helping you to provide brilliant customer experiences through technology

Delivering a great customer experience (CX) is no longer a differentiator in many industries, rather the ‘new norm’, and necessary to survive and thrive.

Our Customer Experience Practice prides itself on being able to drive amazing outcomes for our clients by helping them to make key strategic changes and implement best-in-class technologies to help.

Our services include:

We regularly work with: Microsoft Dynamics CRM and 365 (all on-premises and SaaS versions), Marketo, ClickDimensions, DocuSign, AdxStudio portals, Sendgrid, MandrillApp and Mailchimp, Twilio, and many other niche applications.

In addition to building great customer engagement solutions built around Microsoft’s Dynamics, the team are adept at assisting organisations to upgrade their old CRM databases and move them to the Cloud.

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Digital Workplace Practice

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Digital Workplace Practice

Helping you to create a Digital Workplace and leverage the benefits that come with it

Our Digital Workplace Practice’s prime goal is to help organisations improve the way that they work by leveraging technology to enhance their people, processes, and functionality.

Our services include:

On a regular basis the team work with: Office 365Microsoft TeamsMicrosoft PowerAppsMicrosoft FlowNintexSharePoint (all on-premises versions and Office 365), OneDrive for Business, our ‘Intranet QuickStart‘, DocuSign, Trello, and many other niche applications.

Consisting of Business Analysts and full-stack developers, this practice are able to design the right solution for you, using the right technologies, and extend them to ensure the solution you receive is completely aligned to your needs.

Find out more about our Digital Workplace Practice.

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Data & Insights Practice

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Data & Insights Practice

Helping you to make every decision data-driven

Using ‘self-service BI’ technology is rapidly becoming the the only reliable way that organisations can effectively interpret and understand all of their data – but that’s just the tip of what it can do.

Organisational reporting has quickly shifted towards the integration of software applications in order to create complete data sets that give the full picture of performance, response, and success. Our Data & Insights Practice, therefore, also specialises in helping organisations define and implement integration solutions that will allow you to link everything together and get a complete view of your organisation for the very first time.

Our services include:

On a regular basis the team works with the following: Microsoft Power BI (including our Power BI Quickstart offering), QlikView, Data warehouses and many source database types (Postgres, MySQL, SQL etc.), Azure Service Bus, Azure Functions, multiple middleware tools (Scribe, Mulesoft, Dell Boomi etc), Superfluid’s Integration Cloud, Microsoft reporting services, and advanced SQL queries (writing, refactoring and debugging).

This practice are experts in helping organisations come to terms with the data they have, how they can best leverage it and importantly, how to present it in a way that encourages regular use and long-term adoption.

Find out more about our Data & Insights Practice.

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Contact us today

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The Superfluid team specialises in helping Australian organisations gain a true competitive advantage through the intelligent use of software and Cloud applications. If you want a fresh perspective on how you can take your organisation to the next level, get in touch - we're here to help.