Field Service

Dynamics 365

Give your team the tools to master the service call

Dynamics 365 for Field Service provides out-of-the-box tools that allow your employees to make the right decisions anytime, anywhere.

From work order management and customer billing to resource management and preventative maintenance, Field Service’s management tools help your teams improve service delivery and find ways to increase efficiency in everything that they do.

Dynamics 365 for Field Service features

Mobile, productivity-boosting efficiency

Improve field processes and technician productivity by providing them with mobile applications that use real-time and offline data across any device. With full customer or case history and guidance on how to fix issues, you can speed up and improve service delivery.

Enable your team to make the right customer decisions

With a single user interface with all the information and guidance that they need to make the right decisions, your employees can make quick decisions and deliver the right solutions for you and your customers.

Optimised scheduling

Super-charge your scheduling by fitting more appointments into a day. Make the most of your employee workloads and make dispatching simple with map views and visualisations. Choose your technician wisely for each job to improve first-time fix rates and on-time delivery performance.

Productivity on-the-go

Apps for iOS, Android, and Windows allow you to equip your mobile workforce with real-time information and guidance, including schedule and customer contact information. Use barcode, RFID, and credit card readers all whilst on the move, and process work orders remotely.

Remote monitoring and predictive maintenance

Ensure equipment is always working properly by automatically generating recurring work orders for maintenance, before issues occur. Minimise technician visits with automated remote fixes and make the most of built-in data collection, analysis and alerts.

Deliver field service remotely

With the option to connect anything and everything to the ‘Internet of Things’ (IOT), you can fix problems remotely and dispatch technicians only when necessary.

Service agreements and contract management

Manage and view all your service agreements in one place. Reduce the chance of error by accessing accurate information such as recurring service calls and contracts, installed products, and warranties across all customers and locations. Get overall improved delivery and service with Dynamics 365 for Field Service.

Inventory management

Dynamics 365 offers an inventory management system that tracks in real-time, meaning you can plan better forecasts and take fewer losses. It tracks across all your inventory locations, including warehouses, depots, and mobile stock in trucks.


Enhance real-time collaboration between customer service, dispatch, and field service agents with a wide range of features and tools within the platform, as well as those available to integrate with it through AppSource.

With so many personalisation options, creating the solution that you need can be complicated, so get in contact with Superfluid today and we’ll help you to find the right configuration for you.

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The Superfluid team specialises in helping mid-sized Australian organisations gain a true competitive advantage through the intelligent use of software and Cloud applications. If you want a fresh perspective on how you can take your organisation to the next level, then feel free to get in touch with us - we're here to help.