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Additional Modules

Make Dynamics 365 yours using its additional modules

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In addition to the core Dynamics 365 modules and bundled plans, you can download or add additional services and software that work in tandem with them, crafting complete solutions for every team and application.

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Additional Dynamics 365 modules

Microsoft Social Engagement

Microsoft Social Engagement provides volume and sentiment analysis of social networking data, providing you with a complete view of what’s being said across social media channels about their products and services, competitors or wider trends within their industry.

Microsoft Social Engagement functionality comes included with Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, and Dynamics 365 for Project Service Automation applications.

Unified Service Desk for Microsoft Dynamics 365

Unified Service Desk for Microsoft Dynamics 365 consolidates your communication channels (such as phone, chat, email, and social media) and relevant services into a single interface, enabling your customer-facing teams to deal with customers with greater efficiency and, therefore, increasing productivity.

The Unified Service Desk for Microsoft Dynamics 365 is available out-of-the-box to Dynamics 365 for Sales and Dynamics 365 for Customer Service modules.

Interactive Service Hub

Microsoft’s Interactive Service Hub provides a modern and intuitive user experience for Customer Services and knowledge management teams through clever UX design. It combines customer interactions with other related information stored within your Dynamics 365 instance and wider organisation, enabling them to see what’s most relevant at any given moment.

The interactive service hub includes a multi-stream dashboard where users can view and act on their workload across multiple data streams, as well as a single-stream dashboard where users are provided with an aggregate view of workloads, enabling managers and teams to better manage resources.

Voice of the Customer for Microsoft Dynamics 365

Voice of the Customer for Microsoft Dynamics 365 provides you with the ability to capture the changing opinion of your customers about your organisation and its service.

With general sentiment, contextual feedback, and transactional understanding captured via various channels and surveys, the software offers-up insights that can easily be used to shape engagements at the point that they’re being provided. All of the customer feedback is analysed as part of a single customer record, enabling a direct response to a specific customer concern, or as a whole, so that organisations can better understand their customers and changing market needs.

Voice of the Customer for Microsoft Dynamics 365 is included with Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service and Dynamics 365 for Project Service Automation, or Enterprise Plan license.

Dynamics 365 Mobile Offline

Dynamics 365 Mobile Offline enables users to service customers and work, even when not connected.

Dynamics 365 Mobile Offline is included with Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service and Dynamics 365 for Project Service Automation, or Enterprise Plan license.

Dynamics 365 - Gamification

The Dynamics 365 – Gamification module allows you to gamify your organisations work, via individual, team or company-wide contests, to create a fun and competitive environment to improve customer service, efficiency or just to inject some fun into potentially laborious tasks.

Microsoft Dynamics 365 – Gamification Commissioner, Game Manager and Player rights are included with Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service and Dynamics 365 for Project Service Automation, or Enterprise Plan license.

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The Superfluid team specialises in helping mid-sized Australian organisations gain a true competitive advantage through the intelligent use of software and Cloud applications. If you want a fresh perspective on how you can take your organisation to the next level, then feel free to get in touch with us - we're here to help.