OD Webinar: Supercharge user journeys with a Self-Service Portal

Providing a great customer experience today is about enabling your customers to request, access, and interact with you and your services via self-driven, on-demand user journeys.

A customised Portal that’s fully-integrated with your CRM is not only the ideal way of providing your customers with these experiences, but is also a cheap and easy way for you to increase internal efficiency and give your organisation the competitive advantage to go out and win more customers.

Topics discussed during the webinar are:

  • How to get started: what to do first to ensure the maximum impact vs. effort
  • What you need to think about to create a complete service journey
  • The impact and effect of a Portal: the theory and real-life use cases
  • Ensuring your Dynamics platform is ready for a Portal: it’s about more than technology.

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The Superfluid team specialises in helping Australian organisations gain a true competitive advantage through the intelligent use of software and Cloud applications. If you want a fresh perspective on how you can take your organisation to the next level, get in touch - we're here to help.