Microsoft named 'Visionary' for Field Service in Gartner's Magic Quadrant

In their first year of listing, Microsoft has made a major splash in the global field service industry after integrating their recent FieldOne acquisition into Dynamics 365.

Sold as the Field Service module as part of the Dynamics 365 suite, Microsoft’s offering includes deep capabilities for scheduling of service technicians, real-time insights via mobile applications and of course the ability to provide a 360 degree view of customers via the broader set of Dynamics 365 capabilities.

‘Field Service Management is part of the Cloud and Enterprise group at Microsoft, which also oversees Azure IoT, machine learning and stream analytics.

The engineered integration between these products will enable customers to source new solutions, such as its “connected service” that combines IoT and predictive analytics, from one vendor.’

Gartner

We’re really excited by the potential of Dynamics 365 for Field Service. Very few organisations have the financial backing and deep expertise to match Microsoft’s desire to win over the hearts and minds of mid market and enterprise customers.

With a new found energy and strength at Microsoft and a very comprehensive Dynamics 365/Office 365 story, it’s time for you to look at your field service and customer experience processes.

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