Beyond CRM: Infusing customer Centricity with Microsoft Dynamics 365


webinar recording

Customers. Where would we be without them? Not sure? That’s probably because we’ve been obsessed with growth. We’ve worked fast and furiously, implemented systems that don’t play well together and wondered why data analytics aren’t giving us the deep human insight we need.
Microsoft Dynamics 365 could be the formula for solving all our problems and rebooting our CX. But before jumping in, it makes sense to go back, and re-assess our business approach to CX tech implementation.


This 45 minute webinar covers:

  • Why CRM and CX go bad
  • The four key capabilities of infused customer centricity
  • The enabling elements for customer infusion
  • How to enable customer infusion with Microsoft Dynamics 365
  • how to start your journey to customer infusion