Dynamics 365 for Operations is the Enterprise Resource Planning (ERP) component of Dynamics 365 Enterprise Edition. It's taken a modern approach to ERP, re-imagined for a cloud-based mobile world. Providing specific purpose built apps for key business processes, Dynamics 365 for Operations offers next generation productivity tools.


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Covering areas such as Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing and Customer Insights, it brings organisations a scalable solution that matches their specific needs. Extend as and when you need to with a wide range of flexible and innovative business apps that empower your employees. Intelligence is built-in, with advanced analytics and IoT leading the way for optimal outcomes and better decision making. 


Accessible on almost any device, Dynamics 365 for Operations allows for real-time information on the go. Your organisation has the freedom to grow at its own pace, accelerating business process changes. Cost-effectively support the IT needs of your business and take advantage of next-level cloud based ERP tools. 


Ensure expectations are always met with visibility across connected distribution, customer service, sales, and marketing systems. Get ERP system continuity by simplifying production floor management, accelerating product introductions and offering flexibility in delivery alternatives. 


Deliver exceptional customer experiences by giving your salespeople what they need. This includes product and customer information which allows for immediate, personalised service for every customer. Dynamics 365 for Operations also helps with merchandising and moving products - across all retail touch points including social media, mobile sites, and stores. 


Deliver strategic, data-driven insights and fast-track your business performance. View all your numbers and data analytics in real-time, ensuring immediate financial insights and efficient collection management. Look no further for a financial organisational tool that actively drives corporate strategy and growth. 


Some features of Dynamics 365 for Operations



Rapidly respond to changing business needs with Microsoft ERP. Warehouse managers can get improved stock and quality control, and access to a flexible workflow engine. Reduce operational costs with warehouse automation. 



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Personalised customer service makes for a more efficient experience. Give your sales associates tools that give them the information they need, at the right time. ERP software delivers rich clienteling, real-time inventory lookup, back-office capabilities, and consolidated purchase data.  

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Provide excellent customer service at the right price if you're in the manufacturing, distribution and retail industries. Global transportation-planning and freight reconciliation ensures an easy transportation experience. IT and business leaders benefit from a user-configurable rating structure. 

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Demand Forecasting 

Get forecasts you can count on and improve your products' availability whilst minimising inventory costs. Microsoft SQL Server forecasting algorithms, Microsoft Excel visualisations, and Dynamics 365 for Operations Models mean you can trust in accurate demand forecasts.  



Budget Planning

A budgeting wizard helps create budget plan worksheet templates for Microsoft Excel. Your budget managers get an easier experience with tools that can automatically route their plans with worksheets, justifications, and attachments. 




Integrated e-commerce and social media capabilities increase customer engagement. Through social channels of choice, including Facebook, Twitter, and Pinterest, build exciting campaigns to draw in the crowd.  


Choose from dozens of add-in applications developed by Microsoft and partners at AppSource. Apps can further enhance your productivity by extending opportunities within manufacturing, retail, finance, and IT.


To leverage data in your business more effectively, or learn more about how Dynamics 365 for Operations can help you achieve more, fill out this form and we’ll be in touch with you shortly.

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