In their first year of listing, Microsoft has made a major splash in the global field service industry after integrating their recent FieldOne acquisition into Dynamics365.
Sold as the Field Service module as part of the Dynamics365 suite, Microsoft's offering includes deep capabilities for scheduling of service technicians, real-time insights via mobile applications and of course the ability to provide a 360 degree view of customers via the broader set of Dynamics365 capabilities.
We at State of Matter are really excited by the potential of Dynamics365 and field service. Very few organisations have the financial backing and deep expertise to match Microsoft's desire to win over the hearts and minds of mid market and enterprise customers.
WIth a new found energy and strength at Microsoft under Satya Nadella, and a very comprehensive Dynamics365/Office365 story, if you are already a business that leverages Microsoft's applications their Field Service module should be on your shortlist to review when you are next looking to refresh your field service and customer experience processes.
You can access Gartner's full article here.